Connect Booker
AutoSync connects to Booker through Booker's own sign-in, so you never share tokens or passwords with us. You need two things from Booker: the Location ID and the Account Name. Both are on the same Booker page.
1. Find your Location ID and Account Name
In Booker, open Settings (the gear icon), then General Settings → Location Info. Under the location's name you'll see:
- Account Name: the name you enter first every time you sign in to Booker, for example
Downtown. - Location ID: a number, for example
12345.
These are two different values. The Location ID goes into AutoSync. The Account Name goes into Booker's sign-in page. Entering the Location ID where Booker asks for an account name is the most common reason a connection gets stuck.
2. Connect in AutoSync
- In HighLevel, open ⇌ AutoSync for Booker for the sub-account you're connecting.
- On the Authorize Access step, enter the Location ID and click Connect with Booker. A Booker sign-in tab opens.
- When Booker asks for your account name, enter the same account name you use when you sign in to Booker: the Account Name from step 1. It is not the Location ID.
- Sign in with your Booker username and password and approve access.
- Close the Booker tab, go back to AutoSync and click I've connected — continue.
A login for that location works. So does a brand (all-locations) login, as long as that user can access the Location ID you entered: AutoSync asks Booker to confirm it before connecting.
Several Booker locations
AutoSync connects one Booker location per HighLevel sub-account. For each location, install AutoSync for Booker on that location's sub-account and repeat the steps above with that location's own Location ID and Account Name.
Messages you might see
| Message | What to do |
|---|---|
| Booker shows "Forgot your account? Click here to search by email" | You probably entered the Location ID on Booker's account-name page. Enter the Account Name from Location Info instead. |
| That username / password combination is incorrect | This comes from Booker. Check your Booker username and password, or use Booker's "Forgot password" link. |
| That login does not cover Booker location … | The Booker user you signed in with can't access that location. Check the Location ID, or sign in with a user who manages that location. |
| The login and the location ID do not match | You entered one location's ID but signed in to another location. Fix the Location ID or sign in to the matching location. |
| This Booker location is already connected | Each Booker location can be connected to only one sub-account. Email us if the connection needs to move. |
| This sign-in expired | The Booker sign-in took longer than 15 minutes. Start again from AutoSync. |
Still stuck? Email [email protected] with a screenshot of the message and your Booker Location ID. Once Booker is connected, continue with the rest of onboarding.
Last updated October 2026