FAQ

Short answers to the questions we hear most. Still stuck? The Activity Log and the in-app AI assistant can usually pinpoint an account-specific issue in a minute.

Do I need HighLevel to use AutoSync?

AutoSync has a standalone portal, but most features assume a HighLevel connection — that’s where the value lives.

How long does onboarding take?

Usually 5–15 minutes. An initial 90-day booking backfill runs in the background afterward.

Can I use both Mindbody and Booker at one location?

No — one platform per location. Two platforms means two AutoSync accounts and two HighLevel sub-accounts.

Does AutoSync pull in all my contacts on day one?

Not by default — it pulls anyone with a booking in the past ~30 or next 90 days. On Mindbody, run a Complete History Backfill (Settings) to bring in every contact plus their full purchase and visit history.

Why didn’t a contact sync?

Most often: auto-create is off and the contact didn’t exist yet (the event was skipped), the contact had no email or phone, or it was a household duplicate. The Activity Log shows the exact reason.

My member shows status Cancelled but Client Type is still Member — is that a bug?

No. Client Type is a one-way upgrade — once Member, always Member. Use Overall Status for active-vs-lapsed.

A contact has a pass and a membership. Which shows in the fields?

The primary one, chosen by earliest end date. Both are stored — the membership fields just display the primary.

Can AutoSync book from a HighLevel workflow?

Yes — the Sync Booking action books on the platform and ignores your automatic sync-mode setting.

Does AutoSync sync purchases to the booking platform?

Purchases sync inbound only. To record one on the platform from a workflow, use the Record Purchase action.

What does the ⇌ prefix mean?

Every AutoSync-managed field, tag, pipeline, and folder starts with ⇌ so it’s easy to tell apart from your own — and AutoSync only ever touches ⇌ items.

Can I delete a ⇌ field I don’t use?

You can, but AutoSync will recreate it on the next relevant event. Deleting isn’t recommended — data can go out of sync.

I upgraded from Standard to Pro — will I lose data?

No. Data is keyed to your HighLevel location, not the app, so settings, mappings, and history carry over.

What happens if my payment fails?

You get an alert immediately, and after a grace period the account pauses (all syncs stop). Update your payment method to reactivate.

Can I talk to an AI about my account?

Yes — the Help page has an AI assistant that can investigate your real account data (mappings, events, alerts, contacts) in real time.

Last updated July 2026